How fast do you ship?
Orders ship within 1 business day after payment from Hidalgo, Texas. US parcels typically arrive in 2–5 business days; freight delivery times vary. We email tracking when your order ships.
Is shipping really free?
Yes. Standard shipping is free on every US order, with no minimum, including large and freight items. Expedited US shipping and all international shipping are paid.
Do you ship internationally? Who pays duties and taxes?
We ship to 45+ countries. Rates are calculated at checkout where available. Orders ship DAP: the customer pays import duties, taxes and customs fees on delivery. International freight requires a WhatsApp quote.
Why do Mexico orders require an RFC or CURP?
The recipient’s RFC or CURP is required for Mexican customs clearance. Enter the recipient’s valid identifier when requested at checkout.
What does each condition mean?
New – Factory Sealed: unused, in sealed manufacturer packaging.
New – Open Box: unused, with opened or missing original packaging.
New Old Stock: unused surplus held in storage; packaging may show age.
Used – Tested: previously used and tested as stated in the listing.
Used – Untested: previously used; operation has not been verified. Sold as-is, without warranty.
For Parts / Repair: sold for parts or repair, as-is and without warranty.
Read each listing for item-specific details.
Are the photos of the actual item?
Yes. We photograph our inventory as-is so you can review the item’s condition before ordering.
What is your return policy?
We accept returns within 30 days of delivery. Contact us first for instructions. No restocking fee applies. See Returns for condition requirements, shipping costs and refunds.
Do you offer a warranty?
New, New – Open Box, New Old Stock and Used – Tested items have a 30-day warranty from delivery. Used – Untested and For Parts / Repair items are sold as-is, without warranty. See Warranty for coverage and exclusions.
Can I get a volume or lot quote?
Yes. Use our Request a Quote form or message us on WhatsApp with the part numbers and quantities you need.
Can’t find a part — can you source it?
Send the part number, brand and quantity through our Request a Part form. We will review your request and let you know whether we can help.
Do you buy surplus?
Yes. We buy surplus parts and full lots from plants, contractors and distributors. Use Sell Your Surplus to send your list and photos.
How can I contact you? Do you speak Spanish?
WhatsApp & Text: +1 (956) 558-3690. Email: salesdepartment@multisurplus.com. Messages are answered Monday–Friday, 9:00 AM–5:00 PM Central Time. Se habla español.